How to Switch to Iliad: Full Portability Guide

To switch to Iliad, you must register on the official website, select an offer, and check the "Portability" option during the checkout process. If you want to passare a iliad online mantenendo il numero (switch to Iliad online while keeping your number), the steps are specific but straightforward. In short, you will acquire a new SIM, identify yourself via video or courier, and wait approximately two business days for the transfer to complete. In 2026, this process is fully digital, allowing you to handle everything from your smartphone, making the process of changing your phone operator faster than ever.

Prerequisites for Switching to Iliad

Before you begin the application process, you must have specific items ready. Having these on hand prevents the session from timing out while you search for documents. You will need:

• A valid ID card (Carta d’Identità) or Passport.

• Your Italian Tax Code (Codice Fiscale).

• Your current SIM card (physically available to retrieve the serial number).

• A valid payment method (Mastercard, Visa, or IBAN for SEPA direct debit).

You should also understand what MNP is before proceeding. MNP (Mobile Number Portability) is the technical process that allows you to change operators while keeping your existing phone number. This ensures you don't lose contact with anyone during the switch.

Finding Your ICCID Code

The ICCID (Integrated Circuit Card Identifier) is the unique 19-digit serial number associated with your SIM card. It is essential for the portability process. Without this code, it is impossible to passare a iliad online mantenendo il numero successfully, as it proves you own the SIM you are trying to port.

iOS (iPhone)

Go to Settings > General > About. Scroll down until you see "ICCID". You can long-press the number to copy it directly.

Android

Settings menus vary by model. Generally, look under Settings > About Phone > Status. Alternatively, download a free app like "Portability Serial SIM" to read the code instantly.

Physical Card

Remove your current SIM card from the phone. The 19-digit code is printed on the back of the chip.

Step-by-Step: Registering and Requesting Portability

Once you have your documents and ICCID ready, follow these steps to complete the application.

Step 1: Offer Selection

Navigate to the official website or use a trusted partner to select your plan. If you need to top up later or manage services, you can check options for Iliad here. Choose the voice and data plan that best fits your needs and click "Registrati" (Register).

Step 2: Personal Data

Fill in the data entry forms with your details. You will need to provide your full name, current address, date of birth, and email address. Ensure this matches your ID document exactly.

Step 3: The Portability Checkbox

This is the most critical step. Look for the section labeled "Mantenimento del numero" (Keeping the number). You must:

1. Check the box marked "YES" (Si).

2. Input the phone number you wish to transfer.

3. Select your current operator from the dropdown list.

4. Input the ICCID code you found in the previous step.

Pro Tip: Credit Transfer (TCR) Don't forget to check the box requesting the transfer of remaining credit. This ensures any money left on your old SIM is moved to your new Iliad account, rather than being lost.

Identification Methods: Video vs. Courier

In 2026, you have two primary ways to verify your identity. Comparing them helps you choose the one that fits your schedule.

• Speed: Video Identification (Fastest) vs Courier Identification (Slower)

• Requirement: Video Identification (Smartphone with camera & ID) vs Courier Identification (Photocopy of ID)

• Presence: Video Identification (Do it anywhere) vs Courier Identification (Must be home personally)

Video Identification: This is the recommended method. You record a short video clip repeating a phrase and upload a photo of your ID. It is processed quickly, allowing the SIM to be shipped via standard mail (mailbox delivery) so you don't need to be home to sign for it.

Courier Identification: You must be physically present when the courier arrives. You cannot delegate this to a family member. You must show your original ID and hand over a photocopy to the driver.

Activation and Timeline

Once your physical SIM arrives (or your eSIM QR code is delivered via email), the process is nearly complete. You must log into your "Area Personale" on the Iliad site using the credentials sent to your email to activate the line.

If you have chosen a virtual SIM (eSIM), the activation is immediate after scanning the QR code. For physical cards, the timeline is as follows:

Day 0: SIM Activation You click "Activate" in your personal area. You will be assigned a temporary Iliad number. You can make calls and use data immediately.

Day 1-2: Background MNP The portability request is sent to your old operator. This happens automatically in the background.

Day 3 (Business Day): Completion Your old SIM stops working. Your Iliad SIM automatically drops the temporary number and acquires your original phone number.

Frequently Asked Questions (FAQ)

How long does it take to port a number to Iliad?

It typically takes 2 working days after the activation of the new Iliad SIM card. Weekends and public holidays do not count as working days, so a request started on Friday will usually complete by Tuesday or Wednesday.

Does switching to Iliad cost money?

The porting process itself is free. However, you must pay the SIM activation fee (usually €9.99) and the first month of the chosen plan upfront during registration.

What happens to my remaining credit?

If you selected the credit transfer option during registration, the balance will be transferred to your new Iliad account within 3 to 8 business days after the number port is complete. The old operator may deduct a small fee (usually €1-€2) for this service.

Can I switch to Iliad if I have a binding contract?

Yes, you can always switch, as Italian law guarantees the right to portability. However, you may be liable for early termination fees or required to pay off remaining device installments with your previous operator in a lump sum.