We at Recharge.com value your privacy. When you use our services to buy top-ups for your phone credit, entertainment cards or prepaid credit cards, we want you to be certain of a fast, safe and simple transaction, with your privacy guaranteed. Certain global privacy laws, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) provide you with rights related to your personal information. Consistent with those laws - Recharge.com gives you choices about how your personal information is handled by us.
“Customer First” is one of our four core values. To follow through on this promise we need to know more about you – while respecting your privacy.
To carry out your purchase agreement, we use data provided by you when you use our services or contact us. This data could be your name, email address, address, phone number, birth date. Our customer care services additionally use your order ID when you have an inquiry about your order.
We have an automated system that may use your personal data to prevent and fight fraud.
We may use your personal data to improve our services and increase the quality of our platforms (webshops and mobile app), as well as for direct marketing purposes which may include analysing, segmenting into profiles and building online audiences.
By having a better understanding of you and your preferences, we are able to offer a personal and authentic experience. This includes marketing and transactional communications you receive from us, as well as other notifications and advertisements you see in our platforms. In the mobile app, we might ask to connect with your contacts in your phonebook, in order to send codes to your loved ones. Always with your permission.
In line with the Children’s Online Privacy Protection Act (COPPA) - we do not collect or sell the data of minors. Children under age 16 are strictly prohibited from using Recharge.com’s platforms. Children above 16 may only do so if they have permission and direct adult supervision. You are responsible for any activity conducted by a minor on our platforms.
We only keep your data for as long as necessary to deliver our services, unless we’re legally obliged to keep the data for a longer period.
In order to process your purchase, we may need to share your personal data with third parties like payment agencies and other companies for the completion of the relevant services. Rest assured we will never sell your data to anyone. “Sale” is broadly defined under the CCPA and where this may include interest-based advertising or other data collection uses, we will comply with applicable law as to those activities. You always have the right to opt out of interest-based advertising.
In a few cases, we might have to pass on personal data to companies situated outside the European Economic Area (and the USA). Naturally, the security of your data remains a priority. We’ll always require an adequacy decision from the European Commission or make other agreements like standard model clauses.
Our platforms use functional, analytical, and tracking cookies. We need functional cookies in order for the platforms to function properly and to complete your purchases. We place the other cookies to offer you tailored web pages. Some of these cookies are placed by external parties. In our Cookie Statement, you will find more information on this topic.
If you do not want to receive any emails or other communications from us, you may always unsubscribe. If you choose to unsubscribe, you can do so via the unsubscribe link in emails received from us.
You have the legal right to ask us to inspect, rectify, or erase all personal data that we’ve stored about you. You also have the right to object to or limit the processing of your data, and transfer it in a machine-readable format. If you are from California, you have a right to request a notice describing what categories of personal information we share with third parties for their own direct marketing purposes. Know that we do not share such info to third parties for such purposes. (Even our brand partners need to obtain their own separate consent for their own marketing off of Recharge.com.)
Official requests can be sent to firstname.lastname@example.org. In these cases, we will verify your identity to make sure we are sending the right information to the right person.
If you believe that we’re using your personal data incorrectly or that we don’t deal with your questions correctly, please contact our customer care department. If we are not able to help you, you can file a complaint to the relevant data protection authority.
We may revise or amend this statement from time to time to reflect changes to our business or changes in the law. We advise you to visit this page regularly to check if there have been any changes. If you have any questions about our privacy statement, please send an email to email@example.com or write to Recharge.com, a trade name of Rapido US, Inc. B.V. and Recharge Holdings, Inc., 228 East 45th Street, Suite 9E, NY 10017, New York, United States.