Terms of use

  • Our services


    With our services you can top up phone credit and buy game cards, entertainment cards and prepaid credit cards from different providers online. It’s fast, safe and simple. Do you want to know the balance of your phone credit? Or are you looking for the top-up instructions from your provider? On our platforms (website and mobile app) you will find this information about various providers. If you have other questions, please check our FAQ page.

  • Who are we: our contact details


    Recharge.com is a trade name of Rapido US, Inc.,  via which platform you can purchase call credit, entertainment gift cards, prepaid money and more.

    When you buy from the international mobile top-up category, you are using a service offered by Recharge Holdings, Inc. 

     

     

    Our (contact) details:

    Recharge.com

    Rapido US, Inc. and Recharge Holdings, Inc. 

    228 East 45th Street,

    Suite 9E, NY 10017, New York

    United States,

    Email: help@cs.recharge.com

    Recharge.com International B.V. is registered at the Dutch Chamber of Commerce, under number: 09213436 VAT number: NL8217.53.290.

    Recharge B.V. is registered at the Dutch Chamber of Commerce, under number: 24369398 VAT number: 8138.82.308.B.01

     

    You can also contact our customer service team via the FAQ form on our platforms.

  • Providers


    Via our platforms, you can buy top-up credit from various providers. The conditions set by each provider apply to the use of the credit. The product names we use to show you the products are for identification purposes only. All intellectual property rights pertaining to the products are the property of their respective owners.

  • Buy credit


    If you buy credit, you will receive a digital code for that credit from us. The provider is the actual supplier of the credit or service and an agreement is created between you and the provider when you activate the credit. Recharge.com is the intermediary. The provider is responsible for the possibility to actually make use of the credit. 

    The description of the goods from the various providers on our platforms is as accurate as possible. Any mistakes or errors in the description of the offer and / or in the images shown are not binding and do not lead to any liability for us and / or the provider.

    The offer on our platforms contains all information and costs associated with buying the credit by making use of our services. This includes additional costs, such as service costs for the services that we provide to you.

    Recharge.com is committed to ensuring our platforms are accessible to customers of all abilities. With the Web Content Accessibility Guidelines (WCAG), we strive to keep up with the latest standards to support accessibility and keep our content perceivable, operable, understandable and robust. 

     

    Buying digital credit should be fun and easy. If you encounter any barriers or have difficulty accessing anything on our platforms, please let us know so that we can improve. Email us at help@cs.recharge.com.

  • We do not allow abuse or fraud


    We actively track abuse or fraud (including unlawful use of a payment method, theft, fraud, embezzlement or otherwise). All purchases of credit via our platforms may be checked for abuse or fraud. For this purpose we work with third parties. As soon as we suspect or discover abuse or fraud, we will refuse an order of credit and we will not issue a digital code.

    In case of suspected unlawful use, we can ask for a copy of a valid ID, a copy of a bank statement and/or other documents. After this extra check we can decide whether to provide a digital code, but we are not obliged to do so. We take these measures in order to keep the process of buying credit through our platforms safe for you and everyone else.

  • Safe payment


    Digital credit can be purchased safely and securely via our platforms. If you have purchased credit, you will receive the digital code by email so that you can immediately start using the credit. In some cases, the digital code will also be shown directly on your screen after purchase. 

    To ensure you can receive your digital code straight away, please make sure that the email address and mobile number you provide during your purchase process are correct.

  • Instant digital delivery


    Once you have received your digital code, you can immediately start using the credit. That’s why during the ordering process we may ask you to agree to an immediate start of the purchase contract and thereby waive your Right of Withdrawal.

    Products for which the 14 day Right of Withdrawal would apply are indicated on our platforms. This will be stated within the confirmation email, which you will receive with your order.

  • Be aware of abuse of your code


    Note that the code represents digital value (a digital good) that can be used immediately. This means that you can start using the code instantly after receipt. So can somebody else, if they have access to the code. To prevent abuse, please keep the code for yourself and do not share it with others

  • Your personal data


    We trust that you have provided us with your correct contact details while ordering. We use your email address and telephone number to provide you with the digital code you have purchased. We also use your email address for maintaining contact with you, which includes sending you promotions, newsletters and other offers that we think might be of interest to you. We are committed to protecting the personal data of children, therefore we do not allow anyone under 16 years of age to use our platforms. Children above 16 may only order with permission and direct adult supervision. You are responsible for any activity conducted by a minor on our platforms.

    We have taken technical and organisational measures to protect your contact details and personal data. If you want to access or change your personal data, please have a look at our Privacy Statement

    If you do not want to receive our newsletters and promotions any longer, you can unsubscribe at any moment in time via the unsubscribe link in our newsletters.

    To find out more about how we protect your personal data, have a look at our Privacy Policy.

  • Questions?


    We have tried to make topping up and buying digital credit with us as easy as possible. Do you nevertheless have a question about our services? Our customer service team will be happy to help you. We will try to resolve any question within 2 business days. If we do not succeed within this period, we will notify you. 

    Do you have a question about the services of a provider? We advise you to first contact the provider, who will then try to find a solution with you. Does the provider not come up with a solution? As an intermediary we will try to help you further. Please contact our customer service team via our FAQ page. Do you have a complaint we were not able to help you with? You may always submit your complaint to the appropriate consumer commission via https://www.usa.gov/consumer-complaints .

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