With our services you can top up phone credit and buy game cards, entertainment cards and prepaid money cards from different providers online. It’s fast, safe and simple.

Do you want to know the balance of your phone credit? Or are you looking for the top-up instructions from your provider? On our platforms (website and mobile app) you will find this information about various providers. If you have other questions, please check our FAQ page.

Recharge.com is a trade name of Recharge.com International B.V. (and Rapido US, Inc. for customers in the USA), where you can purchase call credit, entertainment gift cards, prepaid money, and more. When you buy from the international mobile top-up category, you are using a service offered by Recharge B.V. (and Recharge Holdings, Inc. for customers in the USA)

Our (contact) details:

Recharge.com (Europe)

Amsteldijk 216

1079 LK Amsterdam

Contact us

Recharge.com (USA)

228 East 45th Street,

Suite 9E, NY 10017, New York

United States

Recharge.com International B.V. is registered at the Dutch Chamber of Commerce, under number: 09213436, VAT number: NL8217.53.290. Recharge B.V. is registered at the Dutch Chamber of Commerce, under number: 24369398, VAT number: 8138.82.308.B.01

You can also contact our customer service team via the FAQ form on our platforms.

Via our platforms, you can buy top-up credit from various providers. The conditions set by each provider apply to the use of the credit. The product names used on our platforms are for identification purposes only. All intellectual property pertaining to the displayed products are the property of their respective owners

If you buy credit, you will receive a digital code for that credit from us. The provider is the actual supplier of the credit or service and an agreement is created between you and the provider when you activate the credit. Recharge.com is the intermediary. The provider is responsible for the possibility to actually make use of the credit. 

The description of the goods from the various providers on our platforms is as accurate as possible. Any mistakes or errors in the description of the offer and / or in the images shown are not binding and do not lead to any liability for us and / or the provider.

The offer on our platforms contains all information and costs associated with buying the credit by making use of our services. This includes additional costs, such as service costs for the services that we provide to you.

Recharge.com is committed to ensuring our platforms are accessible and understandable to customers of all abilities. Buying digital credit should be fun and easy. If you encounter any barriers or have difficulty accessing anything on our platforms, please let us know so that we can improve. Contact us here.

We actively track abuse or fraud (including unlawful use of a payment method, theft, fraud, embezzlement or otherwise). All purchases of credit via our platforms may be checked for abuse or fraud. For this purpose we work with third parties. As soon as we suspect or discover abuse or fraud, we will refuse an order of credit and we will not issue a digital code.

In case of suspected unlawful use, we can ask for a copy of a valid ID, a copy of a bank statement and/or other documents. After this extra check we can decide whether to provide a digital code, but we are not obliged to do so. We take these measures in order to keep the process of buying credit through our platforms safe for you and everyone else.

Digital credit can be purchased safely and securely via our platforms. If you have purchased credit, you will receive the digital code by email so that you can immediately start using the credit. In some cases, the digital code will also be shown directly on your screen after purchase. 

To ensure you can receive your digital code straight away, please make sure that the email address and mobile number you provide during your purchase process are correct.

Once you have received your digital code, you can immediately start using the credit. That’s why during the ordering process we may ask you to agree to an immediate start of the purchase contract and thereby waive your right of withdrawal.

Products for which the 14 day right of withdrawal would apply are indicated on our platforms. This will be stated within the confirmation email, which you will receive with your order.

Note that the code represents digital value (a digital good) that can be used immediately. This means that you can start using the code instantly after receipt. So can somebody else, if they have access to the code. To prevent abuse, please keep the code for yourself and do not share it with others.

We trust that you have provided us with your correct contact details while ordering. We use your email address and telephone number to provide you with the digital code you have purchased. We also use your email address for maintaining contact with you, which includes sending you promotions, newsletters and other offers that we think might be of interest to you.

We are committed to protecting the personal data of children, therefore we do not allow anyone under 16 years of age to use our platforms. Children above 16 may only order with permission and direct adult supervision. You are responsible for any activity conducted by a minor on our platforms.

We have taken technical and organizational measures to protect your contact details and personal data. If you want to access or change your personal data, please have a look at our Privacy Statement. 

If you do not want to receive our newsletters and promotions any longer, you can unsubscribe at any moment in time via the unsubscribe link in our newsletters.

To find out more about how we protect your personal data, have a look at our Privacy Statement. 

我们已尽力简化充值和购买数字货币的流程。如果您对我们的服务仍有疑问，我们的客服团队将竭诚为您服务。我们将在两个工作日内尽力解答您的问题。如果未能在此期限内解决，我们将通知您。 

您对服务提供商的服务有疑问吗？我们建议您首先联系服务提供商，他们会尽力与您一起找到解决方案。如果服务提供商未能提供解决方案，作为中间人，我们将尽力为您提供进一步的帮助。请通过我们的常见问题解答页面联系我们的客户服务团队。

如果您遇到我们未能帮您解决的投诉，您可以随时向相应的消费者委员会提交投诉。对于美国境内的服务，请点击此链接：https://www.usa.gov/consumer-complaints。

本文以英文撰写。任何其他语言的译文仅为方便读者而提供。如果英文原文与其任何其他语言的译文之间存在任何不一致之处，均以英文原文为准。