Right of Withdrawal

  • Withdrawal rights on Recharge.com


    According to consumer laws, we are obligated to inform you about the right of withdrawal on products or services acquired via the internet. However, the moment you buy a code via the Recharge platform, Recharge.com begins with the performance of the purchase contract before the end of the withdrawal period. With the beginning of the performance of the purchase contract, you will lose your right of withdrawal. To be clear, this is also clearly stated before you pay the digital code. When, in the future, products of another nature will be sold, the right of withdrawal automatically will be applicable. Then we will not ask you to waive your right of withdrawal. 

  • When the Right of Withdrawal applies


    When the right of withdrawal applies, you have the right to withdraw from your purchase contract with Recharge.com within 14 days from the start of the contract, without giving any reason.

    To exercise your right of withdrawal, you must contact us by means of a clear statement (e.g. per post, fax or email) about your decision to withdraw from this purchase contract. You can use the attached model withdrawal form below, but this is not prescribed. 

    In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the end of the withdrawal period.

    If you withdraw from this contract within the withdrawal period, we will repay you immediately and at the latest within 14 days from the date on which we received your notification of withdrawal. For the repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. You will not be charged for this repayment fee.

  • Right of Withdrawal Disclaimer


    If you want to cancel the contract, please fill out this form and send it back:

    To: Top Up B.V., Kerkenbos 1301, 6546 BG Nijmegen, The Netherlands, email: help@cs.recharge.com.

    I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

    Ordered on (*) / received on (*):

    Name of the consumer(s):

    Address of the consumer(s):

    Signature of the consumer(s) (only when notified on paper):

    Date:

    --

    (*) Delete as appropriate.

    Please keep in mind that for many of the products available on our website the legal reflection period of 14 days is not applicable. As explained in our How It Works document, you will be asked to consent with the waiver of your right of withdrawal for these products, as they can be used instantly. 

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