Privacy Policy


Recharge.com considers privacy of paramount importance. Therefore, protecting your privacy is very important to us.

This privacy statement describes the way we handle your personal information. This privacy statement includes:
  • The type of information we collect
  • The way we collect information
  • The way we share collected information
  • The way we save collected information

Which type of information is collected
In order to place an order on Recharge.com, registration is not necessary. In order to place an order, you only need to enter the following data:
  • The number to be recharged
  • Your own e-mail address
  • Your own mobile phone number
  • Bank / payment details (your address, in case of some payment methods)
This information is necessary in order to process your order and to prevent fraud with your credit card, for instance. Besides, we can contact you based on these data if something goes wrong with your order or we see suspicious transactions with the data provided by you.

During the order process, we will also ask you to subscribe to the Recharge.com newsletters and SMS alerts. We use both to send you service messages/reports and to keep you updated on all current promotions and changes on Recharge.com. Registration is entirely voluntary and can be ended at any time. When you choose to unsubscribe, you will still receive service messages such as order emails, but won't receive any more updates.

In order to safeguard your privacy, we will save data entered during the order process in our own database only. We will not share your data with third parties unless this is necessary for processing your order. Saved data will only be used for Recharge.com services or Recharge.com commercial actions.

Transaction information
As soon as you place an order on Recharge.com, all transaction data are saved. Credit card data, for instance, will not be saved by Recharge.com itself, but by a secure payment partner (Payment Service Provider). This ensures the fact that these data are only saved in a highly secured database. Besides data provided by you, we will automatically save and use the below information in order to prevent fraud and to deliver our services well:
  • Technical data of your computer
  • The IP address used to make the transaction
  • The country from which the transaction is made
  • The way you visit Recharge.com
  • The browser you use
  • The software you use
  • Your Internet provider
  • The issuing country of the credit card / other payment card
  • The site you visited before Recharge.com (where you came from)
  • The site you visit after Recharge.com (where you go to)
  • The number of times you visited Recharge.com
  • The number of transactions you have done
  • The products you have bought
  • Total value of all your orders
  • The provider of entered mobile phone numbers
  • Various other types of personal data to prevent fraud
These data will never be made public on our website and will only be used to prevent fraud, improve our service, and commercial goals for the Recharge.com website.

Share information
Recharge.com will only share information with partners that are necessary for processing your order. We will not share personal information with other (commercial) parties without your permission, excluding the below:
  • If we are obliged to do so by law (local legislation may vary per state and country). In every case, we will cooperate with official (legal) authorities
  • In case of credit card fraud, chargebacks, illegal or otherwise fraudulent transactions, all information will be shared with payment partners, the police, judicial authorities, and other authorities that do research into the transaction(s) concerned. This also goes for transactions that are suspected to be fraudulent
General information, such as visitor numbers, browser use and traffic statistics can be made public at any time. Such information will never lead to individuals being identified.

Advertisements
Recharge.com places advertisements on various websites and other types of media on the Internet. Recharge.com cannot influence the content, conditions or policies of these websites. We do not check the content of these websites. Recharge.com can never be held responsible for the content, offers or other content or promises of third party websites.

Providers / liability
Recharge.com is only a reseller of telecom providers that are offered on the website. Therefore, Recharge.com is not responsible for the conditions and Privacy Policies used by telecom providers. Particularly, it is not responsible for the durability of phone credit, special actions by the provider, availability of the recharge service or other issues Recharge.com cannot influence. If you want more information about the provider you want to recharge, always check the website of the provider concerned.

Personal data
Recharge.com and its partners only use secure servers for saving personal data and payment details, such as credit card data. All this information is secured using a firewall. You should take into account, however, that risks are always involved when saving data. In case of a security issue, our liability is limited to the description thereof in the Recharge.com General Conditions.

Privacy Policy changes
Recharge.com has a right to change the Privacy Policy at any time. If this is the case, it will be notified on the website or via e-mail. An updated version of this Privacy Policy can always be found on the Recharge.com website. Therefore, you are advised to read the Privacy Policy on a regular basis.

Accept Privacy Policy
The Privacy Policy is part of the Recharge.com General Conditions. By placing an order on the Recharge.com website, you automatically agree to the Recharge.com Privacy Policy and General Conditions. If you do not want to agree to this Privacy Policy or our General Conditions, please do not provide any data to us and do not place any order.