Why do game stores ask for my phone number or address?

Game stores – and the gaming world more broadly – are hungrier than ever for data. Like many other industries, they collect customer information to identify shopping habits, personalise advertising, and run loyalty or rewards programs. But with privacy concerns becoming more of an issue, plenty of gamers are wary of sharing too much personal information 

When you’re buying online, it’s always a good idea to stick with a trusted site like Recharge. That way, your personal information stays with one reliable provider, which lowers your risk of a data breach. Plus, with secure and easy-to-use digital cards, you do not need to hand over any more information than necessary.

Still not sure why you’re being asked for your phone number or address? Let’s break it down.

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Why do stores ask for your phone number?

Most platforms – including PlayStation Store, Steam and Xbox – ask for your number to verify your identity. It also helps them send you updates on your order, from confirmation emails to delivery tracking. And if you’ve opted in, they may send you texts about promotions and deals too.

Why do shops ask for your address?

If you’re buying something physical, your address is obviously needed for shipping, and to calculate taxes or delivery charges. But even for digital goods, some shops ask for your billing address to confirm payment details. That’s where Recharge is especially useful – when you use digital gift cards, there’s often no need to enter your address at all, which helps protect your privacy.

Why do companies want my phone number?

There are a few solid reasons a company might ask for your phone number. First off, it lets them contact you about your account or purchases, and sort things out if something goes wrong. Your number can also be used for two-factor authentication, which adds a layer of protection to your account. And if you’ve given permission, they might also send marketing messages with offers, upcoming game releases, or event reminders you might find useful.

Why do you need to verify your phone number?

Verifying your phone number is an extra step that helps keep your online accounts secure – and it makes it harder for scammers to get in.

• It makes scamming more difficult – when your number is linked to your account, it proves you’re not using fake details or creating bots.
• It secures your login – with two-factor authentication, you’ll get a one-time code by text when signing in, so even if someone knows your password, they still can’t log in.
• It helps with account recovery – if you forget your password, your phone number can be used to verify your identity and reset the account.

Why do stores ask for your email address?

Most game stores will ask for your email because it’s an essential part of account creation and security. They use your email to:

• Confirm orders – you’ll get receipts and tracking information sent straight to your inbox.
  
• Share promotions – stores will send deals, new product announcements, and loyalty rewards to your email.
  
• Track behaviour – your email may be used to identify browsing habits, which helps companies personalise deals and ads.
  
• Help with logins – whether you’re creating a new account or recovering access, email verification is usually part of the process.

What information can someone get from your phone number?

You might be surprised what can be uncovered using just your phone number. If it’s linked to public records or old accounts, someone could potentially find:

1. Your name and location – through directories, social media, or public databases, your number might reveal your full name, where you live, and even your phone carrier.
   
2. Your social media profiles – many apps like WhatsApp or Facebook let people find you through your number. If someone searches, they might find profile photos, usernames, or posts that reveal more about you.
   
3. Other personal details – depending on what’s publicly available, scammers might figure out your job, your age, or your email. This kind of data can be used for phishing or impersonation scams.

Why would someone ask for my phone number?

There are lots of perfectly valid reasons someone might want your phone number. They may need to:

• Call you – phone calls are still one of the quickest ways to get in touch.
  
• Send you information – like purchase confirmations, login codes, or promotional offers.
  
• Verify your identity – especially for two-factor authentication or password resets.

That said, not everyone has honest intentions. Always be cautious when giving out your number, especially online. If it’s not clear why someone needs it, ask. A legitimate company or person should be able to explain without hesitation.

To avoid handing your number out all over the internet, consider using a trusted platform like Recharge. By paying with digital gift cards, you can shop securely without needing to enter your contact information on multiple sites.

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Should you have your phone number on your website?

Only if you’re comfortable being contacted directly. Even then, think carefully – posting your number publicly can lead to spam, scam calls, or worse. If you do need to share it, consider using a business line from services like  Ringover or OpenPhone,, rather than your personal mobile.

Can someone steal your mobile number?

Unfortunately, yes – and it’s becoming more common. It’s called SIM swapping or number porting, and scammers use it to take over your phone number and access your accounts. They might do this to:

• Transfer your number – by tricking your carrier into moving your number to a different SIM card, they can intercept texts and calls, including login codes and password resets.
  
• Send phishing messages – once they’ve taken control of your number, scammers might message your contacts pretending to be you, asking for sensitive information or money.

To keep your number safe, here are a few tips:

• Avoid posting your number on public websites or social media.
• Use an authenticator app for two-factor logins instead of relying on SMS codes.
• Don’t click on suspicious links or give out personal information over the phone unless you’re 100% sure who you’re talking to.
• Use a platform like Recharge to limit how often you need to enter your contact details online. Digital gift cards offer a simple and secure way to shop, so you can keep your personal information to yourself.